Which support options are there, and how does the ticket system work
See webinar
What you'll learn:
Canvas support overview
Ticket flow
- How tickes are created
- Response times
- Canvas supoprt
Canvas-wide issues
- High impact concerns
- Status update page
Canvas Help Center
Canvas guides
- Accessing the Guides
- Finding Answers
- Using the Guides to Respond to User Tickets users
Ideas
- Feature requests
Community
- Joining Groups
- Sharing Ideas
- Finding Answers
- Logging in
- Canvas Live
Service Cloud
Soliciting Access
- Submitting a Ticket
- Logging in
Navigation
- Creating a New Case
- Ticket Metadata
- Managing Tickets: Responding, Transferring, Escalating
- Troubleshooting Tips
Analytics
- Reports: Accessing,Configuring, Running.
- Dashboard
Veiledninger til temaene
Supporting Canvas, a guide for Field Admins - Supporting Canvas
ServiceCloud (requires Field Admin credentials): https://cases.canvaslms.com/
- How do I escalate a case to the Support Team in Service Cloud as a Field Admin?
- How can I manage support tickets for my institution?
- Canvas Support Ticketing System [Labs / Community]