Guides for ICT in research (FAQ)

About the service - ICT in research

The purpose of the service is to give hospital staff - especially researchers - access to collaboration services over the internet.

The service includes:

• Laptop with services over the internet (UiO setup). The machine is owned by the hospitals. The service may include a docking station connected to a wired UiO network in your office (optional).

• UiO user with personal storage area and e-mail address.

• License on Microsoft 365 (MS 365).

• Some free software available for laptop installation.

• Access to UiO Program Kiosk, webmail and other UiO services.

• IT-Support from the Institute of Clinical Medicine, UiO.

Order the service - how do I proceed?

Setup IT equipment

The machine is delivered pre-installed with UiO setup from Sykehuspartner. For login and configuration - please see instructions under setup.

Have you ordered a docking station - how to connect it.

Username and password

Self-service: Go to UiO's password service to retrieve your username and / or get a new password. Receive a PIN code via SMS (mobile number must be registered) or log in through the ID port.

Personal attendance: You can have a new password printed out at the office of Local-IT. Remember valid identification. 

• Ahus: Local-IT is located in the Nye nord building, 4th floor, office NN04.019.
  • Email: ahus-ikt@hjelp.uio.no
• OUS: Local-IT is located at S?sterhjemmet, building 2, 2nd floor of building 2 at Ullev?l and B1.3091 at Rikshospitalet.
  • Email: ous-ikt@hjelp.uio.no

Email and calendar

1. Outlook - email and calendar on your personal laptop
2. Webmail - access email from home and on the go, from any computer with internet and web browser
   • Log in on https://mail.uio.no
3. Setting up e-mail and calendar on mobile and tablets

Forward UiO e-mail

If you want to forward your UiO e-mail to your Ahus or OUS e-mail address:

1. Log on to https://brukerinfo.uio.no/email/forward/ with your UiO username and password.
2. Type in your Ahus or OUS e-mail address that you want to forward your UiO mail to.
3. Check that you want to keep a copy of the email in your UiO inbox.

Please note that for security reasons automatic forwarding of email is not recommended.

Enabling automatic forwarding of email to external email addresses is strictly forbidden for all UiO employees!

Storage

Where to store data

• Storage

Wi-Fi network

How to connect to UiO Wi-Fi (Eduroam)

• Wi-Fi network

Software

What programs are included and what can be ordered extra?

• Software

Print

How to print to an UiO network printer

• Print

 Additional equipment

What and how to order additional equipment

• Additional equipment

Service and repair

How to order service?

• Service and repair

Termination of UiO user account

If you no longer need the service, please let us know:
At Ahus, contact ahus-admin@ahus-research.no.
At OUS, you contact your ICT Clinic Manager.

Your laptop belongs to the hospitals and must be returned:
At Ahus, ICT equipment is delivered to FID at Reidun Sk?rerh?gde, Nye Nord 5th floor.
At OUS, ICT equipment is delivered to OUS 'ICT department

NOTE! Remember to copy files and emails that you want to keep before you lose access to your account. This also applies to OneDrive and other services you access through UiO.